Pastoral support at Heart of England is provided by the Pastoral Support team and is based around the school Houses of Apollo, Phoenix, Pioneer and Voyager. Each house has a Pastoral Manager whose role is to administer students in their House. The Pastoral Managers are:
- Mr Ed Baynes Clarke: Apollo
- Ms Leanne Holdgate: Phoenix
- Ms Rowanne Lee: Pioneer
- Sam Lydster: Voyager
The Assistant Principal: Conduct and Welfare is Mr Steve Hawkes who oversees the Pastoral Support team and their facilities.